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Wednesday, May 23, 2018

Tweet to TTC helps woman recover AirPods from subway tracks

The TTC takes a lot flak over service delays and subway crowding — so much so that it's easy to forget how much the transit agency really does care about customer service.

A quick scroll through the @TTCHelps reply column on Twitter should remedy that, and fast.

The Toronto Transit Commission is killing it, as far as brands on social media go, with consistently helpful and timely responses to every complaint or question that comes in.

Streetcar too hot? The TTC's got you. Presto card glitching? The TTC's got you. Want Morgan Freeman to read transit announcements? The TTC's got... well, they've got an answer for you (and also a GIF.)

And this helpful spirit goes far beyond the confines of our phones and computers.

Just ask Areti Tzanetakis, or anyone else who's dropped something valuable down the subway tracks, only to have it miraculously re-surfaced by a TTC station staffer.

"I lost my new apple earbuds today at Yonge and Dundas station," said Tzanetakis by email on Tuesday. "TTC was amazing at receiving them within the same day I dropped them onto the tracks.... Please give some love to TTC."

The entire situation played out live via Twitter thanks to a friend of Tzanetakis, who reached out to the @TTCHelps account on the off-chance that maybe they could, ya know, help.

As it turns out, they definitely could — and did.

Within half an hour of the original tweet, the TTC was already working to locate the lost item.

"Whereabouts on the tracks? In the middle etc? Also what colour are they?" asked the @TTCHelps account, to which Tzanetakis' friend replied with a photo.

Less than 15 minutes after that reply, the TTC asked if they come and pick up the AirPod following peak service.

By 9 p.m., Tzanetakis was reunited with her brand new AirPod, relieved that she wouldn't have to go shell out $100 for a simple, accidental drop.

Now that's some award-winning customer service magic, right there — and it happens all the time.

Good looking out, TTC Twitter.

by Lauren O'Neil via blogTO

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